To Whom It May Concern:

Please be advised that Delta owes me the sum of $1,475.40 because Delta canceled my family's flight and refused to refund my money. This will be Delta's only chance to settle this matter before I file suit in Small Claims Court.

Specifically, I booked tickets for my family to travel from San Francisco to Minneapolis and back. The return flight, August 22, 2021 (flight number 1202) was canceled, and we were put on a different flight. Three members of my family did not agree to this change and we requested that their tickets be refunded. Delta refused.

When I originally asked Delta's agent for a refund, she refused, saying that flight 1202 was not canceled, but that we were just put on a different flight. So I suggested that we be put back on the original flight. She said she could not do that, as the flight no longer existed. In other words, it was canceled, but she was avoiding the use of the word "canceled" because it would have meant a refund.

As I am sure you are well aware, the Department of transportation has ruled that "A consumer is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the consumer chooses not to travel." I filed a complaint with the Department of Transportation, and they said, "Based on the information you have provided, your complaint appears to fall under the Department's rules." They also said that they do not have the authority to force Delta to repay the money, but they would note it in their reports, and they "may pursue enforcement action," meaning potential fines or regulations sometime in the future. But I am here to collect my money now, and Small Claims Court does have the authority to force Delta to pay.

Please contact me on or before October 1, 2022 for purposes of settling this matter. If I do not hear from Delta on or before October 1, 2022, I will file a lawsuit against Delta without further notice. It is in Delta's best interest to settle this matter before a lawsuit is filed, as I will be asking for court costs as well. Additionally, Delta will also be subject to negative press. I have registered the domain, www.thanksDelta.com and I am documenting this process because I found the obstinacy of your employees quite remarkable.

This is not the first time I have documented unscrupulous companies. I have taken illegal telemarketers to court, never lost a case, and gotten plenty of bad press for them. Local news sometimes picked up the stories. You can read about those cases at www.fightTelemarketing.com

If Delta decides to ignore this demand for payment, I will further pursue all legal remedies without further notice to Delta. This letter serves as evidence that I have tried to resolve this matter informally.